FAQ - Hôtel de Cheusses
Questions about your visit to the museum? Find the most frequently asked questions here for Hôtel de Cheusses.
Quick access
Groups
A group must include at least 15 people and can include up to 30, including supervisors.
Only public-law organisations may pay after the visit.
Groups are asked to arrive 15 minutes before the start time of the visit.
In the event of a delay of more than 20 minutes, the museum reserves the right not to provide the tour, or to shorten it so that the end time remains unchanged.
The museum does not have a space for picnicking.
Please see the visitor regulations for groups.
Individuals
Buying your ticket online guarantees you can enter at the time stated on your ticket. However, you can also buy your ticket at the ticket desk without booking in advance.
Tickets cannot be returned or exchanged,, regardless of the purchase channel.
Please check your spam/junk folder. If you can't find anything, you can contact the museum team at contact(@)musee-marine.fr. Please include the name and first name used for the purchase, as well as the date, time and number of tickets bought, along with the amount paid if possible.
Online, you can only pay by credit card (except AMEX). At the ticket desk you can pay in cash, by credit card (except AMEX), cheque, “chèque culture” vouchers, or “chèque vacances” ANCV vouchers (paper only).
The list of people eligible for reduced rates or free admission is available here.
Printing is not compulsory. However, it is essential to be able to show your ticket (not the purchase confirmation) either on your mobile or on paper. The ticket must have a QR code or barcode.
Yes, the museum entry ticket includes both the permanent collections and the temporary exhibitions.
Pushchairs are allowed if they are not too bulky. If yours is, pushchairs or baby carriers are available to borrow at the museum's ticket desk.
Crutches are allowed, as are walking sticks fitted with a rubber tip.
As the museum has no cloakroom, we ask you to come without suitcases or bulky items.
Allow around 1 hour on average to visit the whole museum (up to 2 hours if you follow the audio guide).
Only guide dogs for blind or visually impaired people are allowed.
The upper floors of the museum are not accessible to visitors with reduced mobility — only the ground floor is accessible.
Find the accessibility conditions here.
Your ticket is valid for 1 hour after the start of the time slot purchased, and some flexibility may be allowed over the course of the day. However, in the event of high visitor numbers, priority will be given to visitors with a ticket for the correct time slot.
There is no dining area within the museum grounds.
Yes, the shop is located at the ticket desk, before the entrance gate. Please let us know when you arrive at the desk if you only wish to visit the shop.
Audio guides can be obtained at the museum's ticket desk for a supplement of €2. They complement the text and information panels in the museum's galleries. Available languages are English, German, Spanish and Dutch.
Yes, it is located at Place de la Gallissonnière and is a paid car park. In front of the museum there are a few spaces, including 2 reserved for visitors with reduced mobility. Free spaces are available a little further away, on Cours Roy Bry.
Please see the visitor regulations.