FAQ
Questions about your visit to the museum? Find the most frequently asked questions here.
Quick access
Groups
A group must include at least 15 people and can include up to 30, including supervisors.
Only public-law organisations may pay after the visit.
Groups are asked to arrive 15 minutes before the start time of the visit.
In the event of a delay of more than 20 minutes, the museum reserves the right not to provide the tour, or to shorten it so that the end time remains unchanged.
No, there is no dedicated space at the museum. However, you can have a picnic on the harbourside right next door, or on Place d'Armes, 150m from the museum.
Please see the visitor regulations for groups.
Individuals
Buying your ticket online guarantees you can enter at the time stated on your ticket. However, you can also buy your ticket at the ticket desk without booking in advance.
Tickets cannot be returned or exchanged,, regardless of the purchase channel.
Please check your spam/junk folder. If you can't find anything, you can contact the museum team at contact(@)musee-marine.fr. Please include the name and first name used for the purchase, as well as the date, time and number of tickets bought, along with the amount paid if possible.
Online, you can only pay by credit card (except AMEX). At the ticket desk you can pay in cash, by credit card (except AMEX), cheque, “chèque culture” vouchers, or “chèque vacances” ANCV vouchers (paper only).
The list of people eligible for reduced rates or free admission is available here.
Printing is not compulsory. However, it is essential to be able to show your ticket (not the purchase confirmation) either on paper or on your mobile. The ticket must have a QR code or barcode.
Yes, the museum entry ticket includes both the permanent collections and the temporary exhibitions.
Pushchairs are allowed if they are not too bulky. If yours is, pushchairs or baby carriers are available to borrow at the museum's ticket desk.
Crutches are allowed, as are walking sticks fitted with a rubber tip. Wheelchairs are available to borrow.
As part of the Vigipirate security plan, suitcases are not allowed.
Allow around 1 to 1.5 hours on average for a self-guided visit of the museum.
Only guide dogs for blind or visually impaired people are allowed.
Yes, a lift provides access to the first floor, but it is not for unaccompanied use, so please go to the ticket desk to be accompanied to the lift.
Find the accessibility conditions here.
Your ticket is valid for 1 hour after the start of the time slot purchased, and some flexibility may be allowed over the course of the day. However, in the event of high visitor numbers, priority will be given to visitors with a ticket for the correct time slot.
No, there is no dining area at the museum. Please note, however, that a drinks and snacks vending machine is available in the museum's entrance hall.
Yes, the shop is located at the ticket desk, before the entrance gate. Please let us know when you arrive at the desk if you only wish to visit the shop.
Audio guides can be obtained at the museum's ticket desk for a supplement of €2. They complement the text and information panels in the museum's galleries. Available languages are French, English, German, Spanish and Italian.
There is no car park reserved for the museum, but you can use the underground car park at Place d'Armes, 150m from the museum, at 21 avenue du Général Magnan. This car park is accessible to visitors with reduced mobility.